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Frequently Asked Questions (FAQs)

Can you digitize for specific fabrics like hats, towels, or silk?

Yes! We adjust the "underlay" and "pull compensation" based on the material. A logo for a flat T-shirt is digitized differently than one for a structured hat or a fluffy towel.

What if the stitch count is higher than my budget?

We can optimize the design by adjusting density and removing unnecessary stitches without losing the quality of the look, helping you stay within your budget.

What files will I receive for my vector order?

You will receive high-quality, print-ready files in AI, EPS, PDF, SVG, and a high-resolution transparent PNG.

What is the difference between Raster and Vector?

Raster images (JPG, PNG) are made of pixels and get blurry when resized. Vector images (AI, EPS, SVG) are mathematical paths that stay crystal clear at any size perfect for printing and large-scale branding.

Can you digitize small text?

Yes, we specialize in small-lettering digitizing. However, for the best results, we recommend a minimum height of 4mm to 5mm to keep the text legible.

What is your typical turnaround time?

Most standard logos are delivered within 12 to 24 hours. For urgent "rush" orders, we can often deliver in under 6 hours.

How do I know if my design will stitch out well?

Quality is our priority. Every design is digitized with proper density, underlay, and pathing to ensure a smooth stitch-out with minimal thread breaks.